Don't waste your money, on a company that doesn't care about its customers. There are far better choices out there than WixX DVD Ripper Platinum. I would strongly recommend anyone looking for a DVD copying program to find a more service-friendly company.
I am using my correct license code and email address to try to sign in.
I shouldn't have to go through this every time I want to use, my valid purchased copy.
This is a scam, I only own 1 PC and I don't require another license. When I ask for help their tech department sends me an email, saying I only have a license for 1 PC and they will give me a special price on another license.
They had a registration process upgrade in 2021 and ever since I can't sign into my Lifetime version I purchased. This has been going on since December 2021 and I'm tired of emailing them about it! They have sent me a new code that still doesn’t work. Then I have to wait 48 hours for a reply and by that time, I have used a more dependable program.
Every time I try to use my WinX DVD Ripper Platinum since December 2021, I get a message that it’s a trial version. I purchased the program WinX DVD Ripper Platinum (Lifetime version) on February 26, 2016. I found Movavi to be able to handle my urgent project without problems, even thought it's a bit more expensive, it just get the job done and I bet if I where to use their customer service, it would actually have some service into it.ĭon't waste you money buying this Program. So they are kind of accepting my terms, but don't want to make the refund. Now I'm stuck in what seems like an endless communication, because they offer me 50% refund because it didn't work. The refund was requested around 3 hours after purchase, as that was the time the processing of the file took and for me to find a replacement program.
The 30 days money back guarantee, apparently doesn't cover this, unless you undergo extensive trouble shooting with the support team, for them to verify. Ended up buying the lifetime premium stuff, and then it made green size bar on the 2 hour processing result, rendering it useless. I tried the trial version for a 64gb project file, it seemed fine for the 5 minutes of limited trial conversion. Trial version works, lifetime premium doesn't. My file was a 64gb MXF file, so you might want to try their VideoProc Converter and not WINXDVD for this size and filetype. NOT BEFORE!!! I will keep readers informed.Įdit after refund: After almost 30 days of testing and in my opinion, way to much unnecessary writing, due to lack of actually reading what I'm writing, I got another version of one of their programs as a test trial, which was able to handle the video, that I didn't needed anymore, as I had found another program to handle the task at hand. I will be happy to remove my review if and when refund is received and clears my account. That's THEIR job and responsibility, not mine!! Other reviews state how company demands removal of review before refund is issued. They lack any technical know how or quality control standards, so they expect ME to diagnose the problem MYSELF and send them videos and screenshots.
If the software functioned as advertised, this negative review would NOT have been necessary. I have since learned (by doing research I should have done beforehand regarding company ownership) that there are several companies with different names, who all appear to be connected in some way, pulling this exact same scam on unsuspecting consumers. I'm filing complaints and writing reviews anywhere and everywhere I can to warn others about this total con job. I requested a fraud inquiry and investigation by my bank to try to get my money back. Another review spoke about "the loop" where they put you through endless email cycles until the time runs out on their 30 day money back guarantee. Finally today they email me-AFTER I REQUEST A REFUND- claiming they never got any of the emails I sent them explaining the problems and requesting assistance. Support is no help-they don't answer several emails I sent. Downloading content from the internet worked on only ONE site from the dozens I tried. I can't record from screen because the "crop" function won't allow resizing. I can't get the software to convert the majority of my dvds. I now personally believe digiarty reps might have wrote them all. These people ripped me off and robbed me! I purchased this software with high hopes because of all the good reviews.